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The Service Sandbox

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The Service Sandbox is a visual, playful, co-creation tool that allows individuals to explore digital services in a tangible and interactive way. The sandbox can be used to test an existing service or to create new ones. The resource is oriented toward designing interior environments, especially digitalising environments, but could be used more broadly. The tool consists of three phases (build, ideate and define), plus a pitch template for taking the process one step further. According to the authors, the tool can be used when design professionals and other professions want to work and co-create together in order to achieve alignment and create a common language between them. The Service Sandbox can be used anywhere between 3 hours to a 2-day workshop depending on the requirements and goals.

Champion CHAMPION:
Can be remixed
Publisher

Digitalist Group

Jane Vita

Discipline or practice

Service Design

Digital transformation

Design

Link to toolkit

https://www.servicesandbox.net/

Source files

About this resource

Type

Game

Tool/Toolset

Features
Country/Territory

Finland

Date Published

2018

License

CC BY-NC-SA Attribution-NonCommercial-ShareAlike

Formats

Card deck

Interactive canvas

See cases from others doing this in government

Go to case studies

Find experts and advisers who can assist me with this

Go to advice

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One review for "The Service Sandbox"

  1. Jane Kloster says:
    14 January 2021 at 19:21

    The tool is great for creating a visual 2D home or office environment with personas and devices. It is a really interesting, playful and emphatic way of working and it’s simulating a smart living environment with digital services from a userdriven point-of-view. It can create engagement and energy between the participants because it makes you feel like you’re designing a Sims or LEGO house. It’s also a really great way to get a good and emphatic insight about the user, you want to target. At the website the authors suggest that you use anywhere from 3 hours to a 2-days workshop depending on the outcome you want to achieve. But you should be aware that it takes a big effort and time to plan, prepare for and facilitate because of the big amount of material. The tool which consists of many things is beautifully designed: canvases to describe your imaginary home, your persona etc., 24 personal device cards with everything from a laptop to a smart jewellery, 32 cards with things from a regular household and more cards with ‘external influencers’, ‘environmental encounters’ and ‘tech interfaces’ just to name a few. When you have done it for the first time, the next time will be easier and the playful and entertaining approach will be clearer. Furthermore, it would have been nice with a video explaining how and when to use the tool.

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