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An additional 395 case studies are available in the case study archive.

With the rise of single households and an aging population, society is demanding a guarantee for healthy living and welfare services. The district has launched customized caregiving services using KakaoTalk messenger, mobile phones, and AI speakers to promote the health and well-being of the socially vulnerable class in particular. To deal with the issue of solitary death, the district utilized their strength in information and communications technology to tackle the issue.

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Finland is the first country in the world to allow its citizens to manage digital mandates and act on behalf of another person or organization in digital and physical services.

Mandates are provided with Suomi.fi-e-Authorizations, which is free to use for public, private and third sector service providers and end-users in Finland.

The service is built and shared as an open-source and can be utilized by other countries and organisations to provide similar e-Authorization-solutions.

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New Zealand has developed the Emergency Caller Location Information (ECLI) Service. The Service enables Public Safety Organisations (PSOs) to receive automatically generated geographical information about the location of a caller when an emergency call is connected to a mobile cellular network, from any mobile device. ECLI saves lives by decreasing the time taken to verify location and reduce the average dispatch time to incidents, with controls in place to protect callers’ personal information.

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The "miDGT" mobile app allows citizens to carry a digital version of their driving license and vehicle's registration and technical certificates, as well as receive alerts and news of interest, make payments of fines or taxes and access digital services.
It is the first time a digital mobile driving license or registration certificate is issued in Spain, and it helps create an ecosystem for personalized mobile services for citizens to interact with, thus simplifying bureaucratic procedures.

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Nudge Turkey undertook a project to increase the uptake of government subsidies by SMEs. Analysis showed our subsidies were used by a limited number of big companies, and government could reach the SMEs who need financial support the most. By interacting more closely with the firms, they clarified the pain points for the SMEs. Based on firms' feedback, organisers created a user-friendly website for explaining subsidies, and sent over 30,000 emails that used behavioural messages to nonapplicant firms.

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Digital Lithuania Academy is an online learning platform that aims to guide the country’s public sector through the digital transformation. It seeks to immerse public servants in digital practices relevant to their work, and upgrade their professional profiles through a highly personalized learning pathway. By becoming increasingly tech-savvy, public servants have the chance to vastly increase their efficiency, find innovative ways of working, and deliver better public services to citizens.

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“Azerishiq” OJSC has created an innovative and enhanced e-service for providing electricity of up to 150 kilowatts to the existing or under-construction buildings of entrepreneurs.  As a result of these reforms, entrepreneurs will be able to apply for an electricity connection through the One Window system online by visiting https://www.e-gov.az/en/login/?return=/az/services/readwidenew/3774/ website and the entrepreneur’s business will be provided with electricity within 20 days.

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The Digital Court File is an everyday tool for judges, court staff, lawyers and parties to a proceeding that will replace the paper-based court file entirely. It links hundreds of pages of court files into a single view, and all participants in the proceedings can access the documents electronically. The Digital File can also be used as a tool to make cross-references, add notes and comments, search by keyword, filter documents and export them to your computer.

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The Government Mentor Program (GMP) is an initiative started by the Government of Telangana, India, envisioned to build familiarity with the Government by bringing officials from relevant departments to mentor startups. The organisers believe that startups work on innovative solutions that have the potential to reform existing processes and services that  bodies provide. The goal of GMP is to assist entrepreneurs eyeing the Government  as a client to establish connections and seek mentorship from relevant Government officials.

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The program transitions chronically homeless patients from the Emergency Room into permanent supportive housing. Their partner, the Center For Housing & Health, has developed a network of 27 supportive housing providers representing ~4,000 scattered site one bedroom apartments dispersed throughout Chicago. The project has housed 59 patients to date, and has found very high mortality (34%) and high rates of uncontrolled chronic disease. Housing is health - it is as a dangerous health condition.

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