IPJM offers a constructive tool for multi-disciplinary teams to work together in designing healthcare solutions, through mapping the physical and emotional journey of patients for both the current service and the proposed service reform. It supports groups in understanding and negotiating the conflicting requirements that can arise during transformational projects. This is achieved using journey mapping and user personas for graphically externalising key domain knowledge.
Impact Canada is a whole-of-government effort that deploys outcomes-based policy and program approaches. It features a novel set of rules, processes, and supports to allow the Government of Canada to support innovative methods like challenges, pay-for-success funding, and behavioural insights, which previously faced significant barriers to adoption. Through these systems-level changes, the Government can now apply these approaches to produce better outcomes for citizens and create greater public
The Innovation Barometer is the world’s first official statistics on Public Sector Innovation (PSI), now implemented in 5 countries, providing innovators and decision makers with systematic knowledge of what thousands of innovators 'actually do’. The barometer advances PSI as a tool for solving societal problems and is used in practice for: inspiring innovation work, policymaking, strategising, executive leadership development, teaching, research and consultancy services.
The initiative aims at overcoming poor-quality broadband in specific city neighbourhoods in the Reggio Emilia area by allowing access to the Metropolitan Area Network (the broadband network owned by the public administrations of Emilia-Romagna). The system was put in place through the instalment and operation of broadband wireless infrastructures by Neighbourhood Social Centres acting as broadband providers for citizens and businesses of their respective areas.
A growing number of challenges face the province from an aging population and growing debt to successive one-term government and a disengaged public service. Given these challenges, there is a growing consensus in the public service that change is needed despite organizational structures and behaviours that favour the status quo. As a result, GNB’s “Innovation and Design services” has evolved to help public servants become better problem solvers and move towards a more human-centred government.
Taking a course and a comprehensive driving test has not been a mandatory requirement to issue a driver's license in Mexico City and implementing such a system is not simple. The City is building institutional capabilities to effectively implement mandatory courses and tests to improve road safety. Meanwhile, SEMOVI has modified the issuing license form to nudge applicants into feeling co-responsible for road safety and refraining from driving if they deem themselves incapable of doing it safely.
Tiger Team is a monthly cross-corporate super team of 25+ passionate people to boldly tackle problems in the administration and city. This collaborative experiment brings together staff, citizens, and community stakeholders for 2.5 hours to understand and explore complex problems, generate ideas and prototype solutions to test with users. By bringing together these diverse perspectives Tiger Team is able to compress timelines, find unexpected solutions, identify change makers, and break down silos.
Radio Pata is a 24/7 community radio, co-created with inhabitants of Pata Rât - a 2,000 strong Roma slum near Cluj-Napoca, Romania. Radio Pata is streamed through a custom mobile application, also implementing grass-roots community self-organization tools and a feed on public social services.
The project aims to empower the Pata Rât community, to connect the Pata Rât community and the larger social body of Cluj-Napoca, and to catalyse societal/institutional change.
Enhanced In-Home Disability Supports (EIHDS) is a pilot project designed to support families of children with disabilities who are in crisis or at risk of being moved to a residential placement. Through the pilot, supports needs are identified and new and innovative ways to provide respite and support are tested. The project is helping families build confidence in caring for a child/youth living with disabilities. It is helping increase the quality of life for families to stay together.
"It’s My Turn!" (to Speak) is a card game that gives children an active role in their community. Children are given cards to answer questions related to activities they like to do, to climate change or simply their neighbourhood. This enables the identification of citizenship issues concerning kids, engages them and the community (schools, families, etc.), and is the starting point to identify and implement local projects based on their civic participation and on that of the community as a whole.